File a guarantee claim

Covered by our live-arrival and disease/pest-free guarantees. Photos are required — they’re how we approve claims fast.

Claim window: 48 hours from delivery.
Have your order number (EC-XXXXXX-XXXXXX) and the email you ordered with.
Attach up to 5 photos of the affected plants: what you saw on arrival and which plants are affected.
Our team reviews every claim within one business day and replies by email.