Refund & Return Policy
Live plants can't be returned, but they're covered: if a clone arrives dead, damaged, diseased, or carrying pests, file a guarantee claim with photos within 48 hours of delivery and we'll replace it or refund it. Your card is only charged when your order is packed — orders cancelled before packing are simply never charged.
Frequently asked
What does the live-arrival guarantee cover?
Live plants cannot be returned, but they are covered: if a clone arrives dead, damaged, diseased or carrying pests, we replace it or refund it.
How long do I have to file a claim, and what do I need?
48 hours from delivery. File a claim with your order number, the email you ordered with, and photos of the affected plants — photos are required and are how claims are approved fast. Our team reviews every claim within one business day.
Can I return clones I no longer want?
No — live, perishable plants cannot be returned. The guarantee covers plants that arrive dead, damaged, diseased or with pests; for anything else, contact us.